Damaged or Defective Items

If you receive a damaged or defective item, contact our live customer service support or email to customer-service@power-herbs.com within 30 days of delivery. Please supply the representative with your order number and item number from your original confirmation e-mail. Please also include the proof of the damaged item when it received. The Representative will also need your e-mail address and phone number. PowerHerbs Onine Store will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.
If there is extensive damage to the packaging, contact our live customer service support or email to customer-service@power-herbs.com immediately. Please have your order number included in the message.