Returning an Item

Here are the basic steps of returning an item:

  • Pack the item securely in the original package, if possible.
  • Please include your order number, billing name, and address with the item.
  • All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • Ship the return package to:

    36 Wenxuan Road
    Yuelu District, Changsha
    Hunan Province, China
    Zip: 410000

  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Our Standard Return policies do not apply to all items. Please refer to the list of exceptions to our Standard Return policies.