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When can you track your order?
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information.
However, it may take up to 3 full business days before the package is checked into the delivering carrier’s tracking system after shipment.
That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 3 full business days.
Orders placed on www.power-herbs.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on www.power-herbs.com will not offer tracking information, but will still offer order status and other details.
Finding Your Order Status
The status of your order is easy to find.
- Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
- Visit the website by signing in for Your account. Go to Track My Order page, and enter your order ID and billing email.
- Contact us. If you still have questions about your order, please visit Contact us page or use our live customer service chat or email to email@example.com.